Question 1

WHAT ARE YOUR SCARVES MADE OUT OF?

Accepted Answer

Our 100% silk scarves are made from OEKO-TEX Standard 100 and SEDEX certified silk.

Our imitation silk scarves feature a silky-smooth, silk-like texture with a refined semi-matte finish for an elegant, fluid shine. Made from SEDEX certified 100% polyester, they provide a luxurious appearance at a more accessible price point, making them a practical and cost-effective choice for large events.

SEDEX certification ensures ethical, sustainable, and transparent supply chains. It guarantees fair working conditions, safety standards, and prevents modern slavery in the production of silk garments.
OEKO-TEX Standard 100 ensures both environmental responsibility and high-quality, long-lasting products. It guarantees that a product, from thread to finished garment, has been independently tested and certified as free from harmful levels of over 100 substances, ensuring it's safe for human health and the environment.

Question 2

HOW LONG UNTIL I RECEIVE MY CUSTOM SCARVES?

Accepted Answer

Design & File Setup: 1-2 weeks
Production time: 14-16 days
Shipping time: 10-16 days
All timelines are estimates and begin once the first design proof is sent, as orders are processed in the order they are received and may be queued ahead of yours. Timelines are based on receiving customer feedback and approvals within 48 hours. Delays in responding to design edits, revisions, or approvals will result in an adjusted delivery timeline. Repeated or extensive revisions may also impact delivery timelines.

Question 3

HOW DO I CARE FOR MY SCARVES?

Accepted Answer

Our 100% silk is dry clean only. Our scarves should not be machine washed or machine dried. If necessary, too maintain their quality and finish, we recommend gentle hand washing in cold water and laying flat or hanging to air dry.

Your scarves may arrive with light creasing from packaging. We recommend ironing on low heat only, preferably with a clean towel or cloth placed between the iron and the scarf to protect the fabric. Avoid high heat, steam, or direct contact, as this may damage the material.

Question 4

ARE THERE TARIFF OR DUTY CHARGES ON ORDERS TO THE USA?

Accepted Answer

Applicable tariffs for orders shipped to the United States are included in the purchase price unless explicitly stated otherwise.

Question 5

CAN I USE OR REPRODUCE DRAFT OR FINAL DESIGNS?

Accepted Answer

All design drafts, concepts, and proofs provided during the design process are for review and approval purposes only. These materials are not licensed for reproduction, duplication, distribution, or use in any form.
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All draft designs remain the intellectual property of Convivio Studio and are provided with a watermark to prevent unauthorized use. Clients purchase and receive rights to one final approved design per order, unless otherwise agreed upon in writing.
Only the final, approved design will be produced. Any alternative concepts, preliminary drafts, or unused design options presented during the design process may not be reproduced, shared, modified, or used in any capacity.
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Unauthorized use, reproduction, or distribution of draft designs, including removing watermarks or using concepts outside of the agreed final design, is strictly prohibited.
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Approval of the proof signifies acceptance of all design elements and the terms outlined above.

FAQ

WHAT ARE YOUR SCARVES MADE OUT OF?

HOW LONG UNTIL I RECEIVE MY CUSTOM SCARVES?

HOW DO I CARE FOR MY SCARVES?

ARE THERE TARIFF OR DUTY CHARGES ON ORDERS TO THE USA?

CAN I USE OR REPRODUCE DRAFT OR FINAL DESIGNS?